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AFTER-SALES SERVICE

Since 2023 and after second bankruptcy we took over only the brand and some products.  We have no juridic / legal relation with the previous companies (affordances and Kinaook) and are not responsible for their contracts, 
 
Should you have any question regarding klokers after-sales policy, returns, refund or exchange of your klokers® watch or accessories, watch battery replacement or repair request, please contact our client Service at clientcare@klokers.com. Do not forget to indicate your first and last names, address and phone number and the year/date  you bought your Klokers

 
SInce 2014 there were several version of Klokers watches (current collection is V7).
After the two bankrupcies of the brand in 2020 and 2022, we cannot service the first versions of the watches as we do not have parts. 
Also first watches were not thought to be repaired. We are sorry for that. .

If your request is about an order, please indicate
  • Date et number of the order
  • Name/reference of the product concerned
  • Reason: return, exchange, …
IMPORTANT : For shipments of after-sales products from international zone (out of Europe)
When shipping, you must specify to the carrier that this is a TEMPORARY EXPORT FOR REPAIR.
If not, customs charges will apply: the Kinaook company cannot accept customs charges incurred when returning items, and the package will be returned to you.
 
Do not hesitate to read our Exchange & returns page for more info.
We remain at your disposal for any question.

Our team will reply to your request as promptly as possible and will send you instructions in case of return/exchange. (plesase do not send back your product before receiving an email from our client service).

Klokers team
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