The right of withdrawal and refund is only valid for European Union (EU) residents, in accordance with the 2013 clauses regulating distance sales (information, withdrawal and extra costs). You have the right to cancel the order you have placed and request a refund from KLOKERS on the condition that you inform us in writing. You have 14 days from the receipt of your order in which to inform us that you wish to return your product and obtain a refund. The consumer must pay the cost of returns.
To do this:
FORM TO FILL IN: RETURN FOR REFUND REQUEST FORM
The products are considered to be defective and will be covered by the guarantee if they are damaged on receipt or a manufacturing fault is certified within the guarantee period for the product concerned. Please note that articles damaged as a result of abnormal use will not be considered to be defective under guarantee and will therefore be dealt with outside the guarantee.
If your article is defective on arrival, please inform us within 8 days from the date of receipt ; klokers will organize the return for you. If you discover a fault during the guarantee period, you have the option of returning the article for repair at your own expense.
NB: We offer you to repair / replace your watch if any technical problem occurs. However, refunds are not accepted.
To do this:
NB: KLOKERS poster campaigns and promotions (which, by their nature, are intended to highlight the attractive and innovative aspects of KLOKERS products and may sometimes portray KLOKERS products in unusual situations or being used in unusual ways) may not be considered as constituting examples of the normal use of KLOKERS products and may not be claimed as such by the final consumer. It is therefore clearly understood that the KLOKERS guarantee will be limited to defects that only appear after what is recognised as normal, habitual use for a watch.
Furthermore, we do our utmost to display the colours of our products shown on the KLOKERS site as accurately as possible. However, computer screens vary and we cannot guarantee that your screen shows the actual colours.
You have 14 days after receiving your order in which to request an exchange by writing to rachel(at)klokers.com. The customer must pay the cost of the return (carriage and customs duties + taxes if you live outside France). Exchanges are valid for any article with the same reference.
If the article is received by us in a damaged condition (product defect caused by the customer), it will not be exchanged, but will be returned to the customer at the latter’s expense. If the article is in its normal condition, klokers will cover the cost of sending the new product (excluding customs duties + taxes).
The consumer is free to choose how the product is sent and whether or not to take out insurance to cover the loss, theft or destruction of his parcel. klokers will not cover any of these costs or the cost of transport and may not be held liable for the non-receipt of the parcel. klokers recommends that customers send their parcel via a tracking service. In general terms, customers must cover all the costs and risks linked to the return of the product. klokers will only accept products that are returned complete, in perfect condition, in their original packaging and with a return number. Otherwise, the return will be considered to be non-compliant and klokers will not offer a refund.
Please send your product to : klokers, 7 avenue Pré-Félin, 74940 Annecy-le-Vieux, France.
In the event of repeated returns:
The return conditions are flexible in order to offer you an incomparable shopping experience. However, the number of returns a customer makes is counted and we reserve the right to refuse an order if goods are repeatedly returned.