General terms & conditions of sale


The KLOKERS Website(s) (our “Site” or our “Sites”) (“KLOKERS”, “we”, “our”) and its/their associated services are made available in accordance with the following Conditions of Use and Service and any other rules published on our Site (known collectively as the “General Terms and Conditions”).

Please read the General Terms and Conditions carefully before you place an order on We recommend that you keep a copy of the General Terms and Conditions for future reference.

KLOKERS is a brand name belonging to klokers, a company registered in France under SIRET number 501 832 422 00023. Our registered office address is: 3 Rue royale, 74000 Annecy, France. Our VAT number is FR 48 501832422.

Under these General Terms and Conditions, the term KLOKERS refers to both the KLOKERS brand and the above-mentioned KLOKERS.

We would attract your attention in particular to our policy concerning the terms of purchase set out in the General Terms and Conditions and our Confidentiality Policy. If you are under the age of 18, you must ask your parents or your legal guardian to read the KLOKERS naissance de la Confidentiality policy before registering you to use this Site or any service on this Site. However, we reserve the right to accept only orders from people aged over 18.

We may occasionally modify the General Terms and Conditions. Please read the General Terms and Conditions and consult them regularly. If you do not accept these General Terms and Conditions or any of the modifications we m        ay make, please stop using the Site immediately. No modification made to the General Terms and Conditions after you have placed an order will affect the said order, unless we are under a legal obligation to make the said modification.

The fact of using the Site and purchasing a product or service via the Site implies the unreserved acceptance by the user or buyer of these General Terms and Conditions.

These General Terms and Conditions will prevail over all other General or Special Terms and Conditions not expressly approved by KLOKERS.


You must register if you wish to use certain services or functionalities made available on this Site. When you register, you must provide certain information concerning you. This must be totally correct, accurate, up-to-date and complete. Please inform us immediately of any changes to the information provided on registration by writing to the following email address: We may also occasionally modify the information that we ask for on registration. The account password that you provide must be unique and kept in a safe place. Please inform KLOKERS immediately of any violation of the security of your account or any other unauthorized use. Please see our confidentiality policy for further information about how we use your personal information.


You must provide your personal contact details in order to be able to purchase goods or services on the Site. In particular, you must provide your true name, telephone number, email address and other required information, as indicated. You must also provide payment information for which you guarantee the validity and accuracy and declare in good faith that this billing information is actually yours. The Site is made available only to individuals and third parties who fulfil KLOKERS’ eligibility conditions, whose applications are acceptable to KLOKERS, who have a valid debit/credit card issued by a bank approved by KLOKERS and who have authorized KLOKERS to debit their debit/credit card for the total purchase price of the goods they have bought. The products purchased by the buyer are for personal use or to be offered as gifts, and may not be resold or used for any commercial purposes whatsoever. Furthermore, KLOKERS reserves the right to limit the quantities of an article delivered to the same buyer or to the same postal address. In proposing to buy a product, you expressly authorize us to check your credit rating and, if KLOKERS considers it necessary, to pass on the information concerning you, including, without limitation, information concerning your debit/credit card or credit rating report (including any updated information) to third parties or obtain it from third parties (including any information from your spouse’s credit rating report, if you live in a region that has competence by virtue of rules relating to communal property), for the sole purpose of checking your identity, validating your debit/credit card, obtaining an initial credit card authorization and/or an individual purchase transaction authorization. You agree furthermore that we may use the personal information provided by you to carry out the appropriate fraud prevention checks. The personal information that you provide may be disclosed to a credit rating or fraud prevention agency, which may keep a record of it. Please see our Confidentiality Policy for further information about how we use your personal information.


All orders are subject to acceptance and availability. None of the articles in your basket are reserved and all may be bought by other customers. KLOKERS proposes products for sale that are in stock and available for dispatch from our distribution centre.

However, we may be awaiting delivery from our suppliers and may therefore occasionally ask you to make an advance payment for certain articles, in which case you may make an advance purchase. This procedure guarantees that you will receive the article as a priority once the stock has been delivered. KLOKERS only accepts advance purchase orders for stock for which delivery is planned. Your rights concerning advance purchase are the same as those relating to any other purchase from KLOKERS. You also have the option of deciding to provide only your email address so that we can inform you of the arrival of the goods that you chose and which were out of stock. The articles received into stock may be allocated in advance to honour advance purchase orders, and customers who have made these advance payments will receive the articles as a priority compared to customers on the waiting list or those who place orders on the Site for immediate delivery. Please note that we may not be able to deliver goods paid for by advance payment due to production or quality control problems identified while receiving an order into stock. In this case, we will inform you by email and refund the advance payment to your debit/credit card within thirty days of the notification that the goods are no longer available. If you have provided your email address in order to be notified of the arrival of a particular product shown on our Site, we will try to inform you by email within 48 hours of the product becoming available on the Site. Please note that certain products in heavy demand may be out of stock during this period. KLOKERS keeps a record of your transactions for at least a year.


We do our utmost to represent the colours of the products shown on KLOKERS as accurately as possible. However, computer screens vary and we cannot guarantee that your screen will display the actual colours.


The price displayed on the website at the time of the order acceptance is respected, expect in case of an obvious mistake. If it is proved that we made a mistake on the price display, and that the real price is higher than the price displayed on the website, we can contact you in order to ask you if you are willing to buy the product at its actual price or if you prefer to cancel your order. If the real price is lower than the price displayed, you will be billed the lower amount and we will send you the product.

The price posted on the site are quoted in Euros all taxes included French (French VAT and other taxes applicable). For any deliveries outside the European Union, these prices are quoted excluding taxes.

For customers placing an order from France or any other country located within the European Union, the prices are quoted DDP – Delivery (at place of destination) Duty Paid. It means that the purchasing price paid during the sale includes: the price of the selected product(s), the transport costs and the taxes. Custom duties, import taxes and/or local taxes at place of destination are not included in your payment. Those taxes will be billed to you by the carrier (UPS, DHL, FEDEX, La Poste or any others provider) at the delivery. Klokers won’t be accountable for any refusal to pay from the buyer of any custom duties or taxes. Every package left to the carrier depot at the destination country will be at the responsibility of the buyer if the buyer does not answer to the diverse presentations of the carrier and/or if he does not pay the custom duties or taxes.

In that particular case, and as a gesture of goodwill, we agree to refund to you a part of the watch to the tune of 65 per cent of its purchasing price (excluding transport costs). The price of the processing fees for returning your package for any refusal of acceptance from the carrier depot and/or for any refusal of payment of custom duties or taxes will be deducted from the refund. Please address any claims to the following e-mail address:


When you order products on Klokers in order to be delivered outside the European Union, you could be submitted to duties and import taxes, which will be charged when your package will arrive at destination. Every additional custom duty will be yours to pay; we do not have any control over these taxes nor can it foresee them. Customs policies vary greatly from one country to another that is why you have to contact the local custom service for further information. Furthermore, please note that when you place an order on klokers, you are recognized as the « Importer of Record » and must respect every laws and regulations from the country where you are receiving the country. Protecting your privacy is important to us and we draw the attention of our international customers on the fact that cross-border deliveries may be opened and inspected by custom authorities. 


Once you have made your selection and placed your order, you will receive an email confirming the details of your order. This email does NOT constitute an acceptance of your order. It is a simple confirmation that we have received it. Unless you cancel your order, its acceptance and the conclusion of the contract between you and KLOKERS are considered to be effective once we have sent you a confirmation email stating that either your order has been accepted or that the products have been dispatched. The sales contract is therefore concluded in Annecy-le-Vieux, France, and the contract language is French. In no circumstances is the third party responsible for processing the payments or our courier authorized to accept orders on behalf of KLOKERS. We reserve the right to refuse to accept your order if, for example, we are unable to obtain a payment authorization, there are shipping restrictions on a given article, the article you have ordered is out of stock or does not conform to our quality control standards and has been withdrawn, or if you do not fulfil the eligibility criteria stipulated in the General Terms and Conditions. We may also refuse to process, and therefore accept a transaction, for any reason whatsoever, or refuse a service to anyone at any time, at our sole discretion. We are not liable to you or to any third party for the fact that we may have withdrawn any goods from the Site, regardless of whether or not the goods have been sold, for withdrawing, deleting or modifying any information or Content on the Site, for refusing to process a transaction or breaking off or suspending a transaction once processing has begun. We do our utmost to check that the prices of our articles are correct; however, it is possible that an error may occasionally occur. We will inform you as soon as possible if a price error is discovered in your order. We are in no circumstances obliged to accept or honour an order concerning an article for which the price displayed was incorrect and we reserve the right to cancel the said order, regardless of whether it has been confirmed or sent. In the event of a price error on an article that you have ordered, you will be informed by email or telephone that your order has been totally or partially cancelled. If payment has already been made for the goods, the full debited amount will be refunded as soon as possible. If the order is cancelled after the articles have been sent, the amount will be refunded on receipt of the goods that you return to us.


Payment may be made by Visa debit/credit card, MasterCard and any other method occasionally and clearly displayed on the Site. The value of the order is debited and withdrawn from your account once your order is made on You confirm that the debit/credit card used is yours or that you have been specifically authorized to use it by its owner. All debit/credit card holders are subject to validation checks and card issuer authorization. If your payment card issuer refuses to authorize payment to KLOKERS, we may not be held liable for any delivery delays or difficulties. We take reasonable steps to ensure that our Site remains secure.

All debit/credit card transactions on this Site are carried out by one of the following systems:

- PAYPAL, using PAYPAL’s own secure system.

- CYBERPLUS, a secure online payment gateway that encrypts the data on your card in a highly secure environment. If you are registered as a KLOKERS user, we keep your debit/credit card information securely in our systems. This information is totally encrypted and only used to carry out the card transactions that you have requested. KLOKERS uses Secure Socket Layer (SSL) technology to ensure that you are able to purchase goods easily and securely.

For pre-orders, you can request a refund as far as your product has not been dispatched, and in accordance with legal provisions.


Promotional codes are not transferable and may not be exchanged for cash, nor may they be used with other offers or promotional codes. They must be used before the published date, where relevant.


The delivered products still belong to Klokers until they are given to the carrier. The transfer of ownership occurs when the package is given to the carrier.

Your package will be delivered to you with “delivery against signature”. We require from the carrier that he give you the package against a signature. If you have indicated another recipient than yourself for delivery (for example, if it’s a gift), you agree that the proof of signature coming from this person (or coming from this delivery address) constitute the proof of delivery.

The delivery times are evaluated delays. These delays are provided for information’s only and shall run from the date of expedition. Klokers is not responsible for any delay consecutive to custom procedures until the destination’s place.

For any information regarding the delivery of your package until the place of delivery stated in your order, you shall refer to the carrier using the tracking you received per e-mail.


Please send all complaints to the following email address:, taking care to include all the necessary details, including the order date and number, your full name and contact details (address, telephone number, etc.), as stipulated in the return procedures set out below.

Right of withdrawal set out in the regulations covering distance sales

If you live in the European Union (EU), the 2013 regulations covering distance sales (information, withdrawal and extra costs), you have the right to cancel the order you have placed with KLOKERS as long as you inform us in writing.

You have the right to cancel your order within 14 days without having to give any reasons. The withdrawal period expires 14 days after the date on which you (or a third party other than the carrier and designated by you) take actual possession of the goods you have ordered. To exercise your right of withdrawal, please notify us in an email sent to:, in accordance with the model Withdrawal Form (RMA) shown in Appendix 1.

We will send you an RMA number by return, giving the address to which the products should be returned.

In accordance with the regulations covering distance sales, we will refund the value of the orders you have cancelled in full.

However, we reserve the right to deduct from the refund the cost of any damage caused to the goods if this damage has been engendered by the fact that the goods have been used in a way that exceeds what is necessary to ensure their nature, quality and good working order.

We will refund the value of the order without any excessive delay within:

  •        (i) 14 days of receiving the returned goods; or

  •        (ii) if we have not sent you any goods, 14 days after receiving your withdrawal notification.

The refund will be sent via the means of payment initially used for your order, unless you have expressly agreed to proceed otherwise. If we have sent the goods before you withdraw, we reserve the right to defer the refund until we have received the goods.

Cancelled orders must be returned to the address shown in the reply to your RMA. You have 14 days from the notification of your RMA number in which to return the goods. The return is confirmed if you send the goods prior to the expiry of the 14-day period. Free shipping for a return. You are liable only for any deterioration of the goods caused by usage other than that which is necessary to ensure their nature, quality and good working order. Please note that you may exercise your right of withdrawal in accordance with the regulations covering distance sales if and only if you send us a formal written notice of cancellation within 14 days (cf. Appendix 1) of receiving the order, by email or post, as mentioned above, i.e. before you ask for your RMA number via your KLOKERS account.

Any replacement article that you wish to acquire will be sent to you free but, if you live outside France, you must pay the corresponding customs duties and fees.

Our returns policy relating to the right of withdrawal

The articles must be returned new and unused, with the KLOKERS labels still attached and intact. Damaged or soiled items will not be accepted; they will be returned to you and/or will not be refunded. If additional products have been supplied with the shipment, they must all be included in the return.

Please send an email to if one of your purchases has been sent without a KLOKERS label. All returned articles must be accompanied by a goods return authorization number (RMA) to make it easier to identify them and accelerate their processing. Unidentified returns will be returned to the sender.

Return of faulty products under guarantee 

Products are considered to be faulty if they are damaged on receipt or if a manufacturing fault is observed in accordance with and within the guarantee deadlines associated with the product concerned. Please note that articles damaged as a result of normal use will not be considered to be faulty.

It is stated that klokers promotions and marketing campaigns (by nature intended to promote the aesthetic and innovative character of klokers products, and can sometimes show klokers products in unusual situations or uses) could not be considered as normal uses of klokers products  which may be claimed as such by final users. Therefore, it is implied that klokers guarantee will be restricted to cases of product defects appearing only after a normal and usual use, recognized for a watch.

If your article is faulty on arrival or if you discover a fault within the guarantee deadlines, you may return for repair.

Use the faulty product return request form (Appendix 2) to ask for a goods return authorization form (RMA) then return the faulty article in accordance with the procedure described in the message containing your RMA number.

Once we have examined the information contained in your faulty product return request form, we reserve the option of not responding to your request for legitimate reasons (guarantee deadline exceeded, fault not covered by the guarantee, inappropriate use of the product, etc.). Each watch having an impact or trace of shock on the glass or on the watch-case will not be covered by the guarantee.

Under the guarantee, we propose to repair or replace the faulty articles wherever possible. If the article cannot be repaired or replaced, and if the same article is no longer available, we will then offer you a full refund. 


We offer flexible return conditions in order to provide you with an unrivalled shopping experience. However, we do count the number of returns and reserve the right to refuse an order in the event of repeated goods returns.


Your use of the Site and its content does not grant you any rights relating to copyright, designs, trademarks and other intellectual property rights and to any other elements associated with the content, including the KLOKERS software and the entire HTML code and the other codes used on this Site. All the said content, including the associated third-party designs, trademarks and other intellectual property rights mentioned or displayed on the Site, is protected by national intellectual property law, the other laws and the provisions of international treaties.

You are authorized to use the content only in ways expressly stipulated by KLOKERS and/or its third-party licence grantors.

All reproduction or redistribution of the above-mentioned content is prohibited and may lead to civil and criminal prosecution.

Without limiting the above, all copying and use of the above-mentioned elements on any other server, space or medium for the purpose of their publication, reproduction or distribution is expressly prohibited. However, you are authorized to make a copy for the purposes of examining the content for your own personal use. 


The General Terms and Conditions and all our policies and procedures are governed by and interpreted in accordance with the applicable French law and the competent French courts have sole jurisdiction.


This Site is for your own personal, non-commercial use only. You may not modify, copy, distribute, send, display, execute, reproduce, publish, authorize, commercially exploit, use (for the purpose of creating derivative products), transfer, explore data (data mining) or sell any content, software, product or service shown on this Site. You may not use this Site or any part of its Content for commercial purposes, including advertising purposes or for generating advertising revenues on your own Site.


You acknowledge that you are personally responsible for the use that you make of this Site and for all your communications and activities on and in accordance with this Site. If we consider that you are carrying out or have carried out prohibited activities, have lacked respect for third parties or have contravened the General Terms and Conditions, we may temporarily or permanently refuse you access to the Site, and this decision is final.


We may include hypertext links on the Site leading to other Internet resources or sites run by third parties other than KLOKERS, including advertisers.

KLOKERS has not checked all the sites for which there are links on its Website and is not liable for the content or accuracy of the pages outside the Site; nor is it liable for the availability of the said external Internet sites and resources; it does not endorse, nor is it directly or indirectly liable for any of the private practices or content of the said sites, including, without limitation, advertisements, products or other media or services shown or available on the said Internet sites and resources, nor for any damage, loss or offence caused or allegedly caused by or in association with the use of or recourse to the said content, goods or services available on the said external Internet sites and resources.



You have certain rights under the law in force. In France, these rights are as follows:

Article L211-4 of the Consumer Regulations

The vendor is bound to deliver goods that conform to the contract and is liable for any conformity problems that may exist on delivery. He is also liable for any conformity problems resulting from the packaging and the instructions for assembly or installation where he has been responsible for these under the contract or where they have been carried out under his responsibility.


Article L211-5 of the Consumer Regulations

To conform to the contract, the goods must:

1            Be fit for the use normally expected of such goods and, where relevant:

◦ match the description given by the vendor and possess the qualities that he has presented to the buyer in the form of a sample or model

◦ present the qualities that a buyer may legitimately expect, considering the public statements made by the vendor, producer or his representative, particularly in the advertising or labelling

2            Or present the characteristics defined by the parties by joint agreement or by fit for any special use that the buyer wishes to make of it, that he has explained to the vendor and which the latter has accepted.


Article L211-12 of the Consumer Regulations

Action resulting from a conformity problem lapses two years after the goods have been delivered.


Article L. 211-16 of the Consumer Regulations 

Where, during the guarantee period that has been granted as part of the purchase or repair of a movable asset, the buyer asks the vendor for a repair covered by the guarantee, any period of at least seven days for which the said item is immobilized will be added to remaining guarantee period. The period will run from the date on which the buyer asked for the item to be repaired or made the item concerned available for repair, if the item is made available after the repair request.

Article 1641 of the Civil Code

The vendor is bound by the guarantee with regard to hidden defects in the item sold which make it unsuitable for the use for which it is intended, or which so diminish this use that the buyer would not have bought it, or would have paid a lesser price for it if he had known about them.

Article 1648 paragraph 1 of the Civil Code

The buyer must take action relating to latent defects within two years of discovering the defect. 


We assume our liability in the event of death or physical injury resulting from our negligence or that of our employees and agents. We do not seek to free ourselves from our liability in the event of fraudulent statements on our part or on the part of our employees or agents. Your legal rights are not affected by any part of the General Terms and Conditions (see the section “Your rights” above).

If KLOKERS contravenes the General Terms and Conditions, we will be liable only for direct losses that are a reasonably foreseeable consequence of the said infringement. Losses are foreseeable when, for example, you and KLOKERS are in a position to envisage them at the moment when you place your order and when KLOKERS dispatches your order.

In the event of losses, we are liable only up to 100 % of the value of the goods purchased. We are not liable for losses not caused by our infringement or negligence, or for indirect losses constituting a secondary effect of the principal loss or damage and that we cannot reasonably foresee (for example, loss of profit or opportunity). We are not liable for our failure to meet our obligations under the General Terms and Conditions where the said failure is due to events beyond our reasonable control. 


At our immediate request, you fully agree to defend, compensate and release KLOKERS and its employees, directors, agents, subsidiaries, licence grantors and suppliers from all liability in the vent of debt, claims, expense, damage or loss, including legal expenses, that may occur as a result of a violation by you of the General Terms and Conditions, including the use by other people accessing this Site via your Internet account caused by your action or inaction. 


You acknowledge and accept that there is no partnership, joint venture, employment or agency relationship between you and KLOKERS as a result of the General Terms and Conditions or your use of the Site. You agree that you cannot now or in the future present yourself as a representative, agent or employee of KLOKERS and that we are not liable for any actions, statements or omissions on your part. 


If you contravene the General Terms and Conditions and we do not take any action against you, we retain the power to exercise our rights and demand redress in any other situation in which you contravene the General Terms and Conditions. 


Please send all complaints to the following email address:, taking care to include all the necessary details, including the order date and number, your full name and contact details (address, telephone number, etc.).

The General Terms and Conditions and all our policies and procedures are governed by and interpreted in accordance with the applicable French law and the competent French courts have sole jurisdiction. 


1.1.   The products are subject to the terms of the legal guarantee (24 months).
In the case of France, this legal guarantee covers hidden defects (Art. 1641 and following of the Civil Code).
No other guarantee will be enforceable on Klokers.
1.2.   The procedure for returning Products is given in the article "Returns and exchanges".
No other guarantee will be enforceable on Klokers.
1.3.   Products will be strictly compliant with the technical description and the use defined by Klokers; it is the Buyer's responsibility to ensure that they meet its needs and to prepare its orders accordingly.
1.4.   In the event of the guarantee being invoked, Klokers only obligation will be to replace or repair the Product or defective element of the Product, or reimbursement, at Klokers discretion.
No compensation will be due.
Any modification of the product, even partial, results in Klokers guarantee becoming void.
This guarantee is total (parts and labour).
However the following types of damage are excluded from the guarantee:

- Normal wear and tear and ageing of the Product.

- Non-compliant fitting or assembly with unsuitable Products.

- Damage resulting from maintenance, repairs or disassembly not carried out by an after-sales service centre approved by Klokers.

- Improper use, ill-treatment, abuse, negligence, carelessness (deterioration caused by the use of Products in abusive conditions such as violent shocks, crushing, rough handling of the clasp, etc.).

- Straps (leather, fabric, rubber, etc,) as well as batteries.

- Delivery and transport

- Each watch having an impact or trace of shock on the glass or on the watch-case.

1.5.   Claims concerning the quality of goods to the exclusion of transport disputes must be made immediately at the time of delivery or collection when it is a matter of a defect that is evident at first sight and within 8 days of the delivery or collection date when it is a matter of a defect that is not apparent at first sight.
1.6.   For reasons of security and traceability of Products distributed, Klokers Products have a serial number.

The Buyer undertakes never to remove the aforesaid serial numbers from the Products.

The Buyer also undertakes to provide Klokers with assistance in the event of a withdrawal and/or recall of its Products.

Appendix 1 – Withdrawal form / RMA

Please fill in and return this form only if you wish to withdraw from your order placed on – except exclusions or limits to the exercise of the right of withdrawal in accordance with the applicable General Terms and Conditions of Sale.

For the attention of Klokers 3 Rue royale, 74000 Annecy, France,

I hereby notify you that I wish to withdraw from the contract relating to the sale of the goods below:

Ordered on ……………………………………..

Order number: ……………………………………………………………………..

Consumer name (s): ………………………………………………………………..

Consumer address(es): ……………………………………………………………..

Consumer signature(s) (only if sending in this form on paper):

Date: …………………………………


Appendix 2 – Faulty product return request form

Please fill in and return this form only if you wish to return a faulty product under guarantee

For the attention of Klokers 3 Rue royale, 74000 Annecy, France,

I hereby notify you that I wish to return a faulty product, which corresponds to the references set out below:

Product name/reference no.: …………………………

Serial number ……………………………………..

Delivery date: ……………………………………………………………………..

Consumer name(s): ………………………………………………………………..

Consumer address(es): ……………………………………………………………..

Reason for return:

      Does not match the product ordered

      Product arrived damaged

      Product faulty: describe the fault: …………………….................


Consumer signature(s) (only if sending in this form on paper):

Date: …………………………………