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FAQ

General questions
How can I be sure that the klokers key won’t accidentally become detached or be pulled off while I’m on the move?
The klokers key is a patented fixing system that has been designed to avoid such problems. We’ve carried out a lot of tests and can assure you that our system is secure and fully locked. You can trust it :-)
Where are klokers watches made?
klokers watches are made in Switzerland. Our partners who assemble the watches are in Les Breuleux (canton of Jura, Switzerland). Our watches all bear the Swiss Made label.
klokers went brankrupt two time already. What about the future? 
KLOKERS SÀRL has no legal/historical link with KINAÖÖK, the previous entity. We took over a brand, not a company.
 
Thanks to the teams who made Klokers alive 2014 to 2023!! 
 
Building on their savoir-faire and their extensive expertise in industry,
product design, branding and the digital world has developed 
a new organisation called KLOKERS SÀRL, with a view to cultivating and promoting
the essence of Klokers both in France and internationally. Future will tell if we were right to buy the brand.
Klokers brand, patents, patterns and intangeable assets are owned by KLOKERS SÀRL since March 2023.
 
Are the brand accessories compatible with each other?
Yes, all the products in the klokers collection are designed to be interchangeable. The key is the central component of the klokers ecosystem and allows you to change base with a simple movement.
Payment
What payment methods are available on klokers.com?
You can pay on our e-shop with VISA, CB, MasterCard, Maestro, Visa Electron, E-carte bleue or Paypal. You will choose your payment method directly on the online payment platform. 
In which currency can I pay for my order?
Payments are only available in Euros (€).
 
1 euros is 1,10 USD in August 2023. (495 euros are 545 USD) 
Is the payment secured ? What is STRIPE? 
When paying, you will be redirected to our online payment platform: STRIPE is one of the most secure payment solution in the market.  a payment platform allowing us to secure your purchase and transfer the payment order from your bank to ours. We do not have access to your bank information.
 
You will be invoiced in your currency, price will be converted from EUROS to your currency, we are paying the cost of transfer. 
Shipping
What are the delivery times?
Delivery times last from 48h to 6 days, depending on the shipping address (France, Europe or International).
See the Shipping policy page for more info.
Can the product be delivered to an adress other than the billing adress ?
Yes. You can enter a shipping address during the order process!
What are the shipping cost?
Klokers offers free standard shipping worldwide from 550€ of purchase.
See the Shipping policy page for more info.
Does the price shown in the basket include all the costs?
Yes, if the shipping address is in France or Europe (except Switzerland).
For an international shipping (or shipping in) Switzerland, please check the Shipping policy page.
For others zone, items are sold ex vat and you will have to pay customs and duties, vat in your country. 
Who are your carriers?
DHL or Colissimo for France, and European and international shipping.
See the Shipping policy page for more info.
Do you deliver worldwide?
Yes, we deliver worldwide except some countries: Cuba, Iran, North Korea, Sudan, Syria, Iraq and war zones . South America is delivered with an extra cost, please ask us before buying
Order
I didn’t receive a mail after I’d placed an order
We suggest you check your junk emails as our email may have been considered to be a spam.
If you can’t find the confirmation email, please contact our customer service department (clientcare@klokers.com) and give your name, address and the email address that you used to place your order, and your order number.
Warranty & repairs
How long is the guarantee period?
Our brand, “klokers®”, strives each day to bring you complete satisfaction, by delivering high-quality products: the guarantee period is 24 months.
(watches bought before May 23 are considered one by one as we have no legal obligation with former company) 
What warranty applies to watches purchased from the former klokers company?
There are 2 cases:

1- Products purchased before 2023 on the site of the former KLOKERS company:
KLOKERS SÀRL, new owner of the “klokers®” brand since March 2023, is not responsible for the previous commitments of the former KLOKERS company.  
 
2- Products purchased after May 2023  and after September 23 on the website:
24-month legal warranty upon presentation of proof of purchase showing the model and place of purchase forming part of the official network of stores and websites of the “klokers®” brand.
 
AMZ horology in France is the Klokers specialist and can assist your for pre-2023 watches 
What does the warranty cover?
The Warranty covers manufacturing defects and extends to the motion function.
If something in line with quality issues appears during the 24-month warranty, the “klokers®” brand will replace or repair your watch.
If not we will provide a quote.

More info in the Guarantee and repairs page.
My watch is scratched: what can I do?
The glass used for our watches is made of MPMA: Methyl Polymethacrylate. If it is scratched, it can be polished to return the surface to its original condition. Contact or customer service (clientcare@klokers.com) for a repair out of guarantee.
My watch is damaged: what should I do?
We invite you to contact or customer service: clientcare@klokers.com
More info in the after-sale service page.
KLOK 01 | KLOK 08 - TECHNICAL QUESTIONS
Where can I find the user manual?
You can find the user manual via this link.
You can also access it by clicking on “user instructions” in our website footer or in the product factsheet in “toolbox”.
How to replace the battery in my watch?  DO NOT DO IT YOURSELF!!!! THE RISK IS TO DAMAGE THE DISCS OFTHE DIAL
As an Individual do not try to dismantle or modify the watch.
Do not remove the battery from the watch: battery replacement requires special knowledge and professional expertise.
Contact a specialized watchmaker-jeweler or the retailer where the watch has been purchased, and just give this notice. DO NOT DO IT YOURSELF, you have the risk TO DEPLACE AND MOVE the hours minutes seconds disc.
What materials are used for KLOK-01 and 08?
The 44mm and 38 mm cases are made of 316L stainless steel.
Pin buckle is made of 316L stainless steel.
What type of movement is used in KLOK-01 and Kok 08?
The movement used (Ronda 763 E) is a high-technology Swiss Made movement (high-precision quartz movement, 1.55 V battery).
What is the size of watch heads KLOK-01 and 08?
Klok 01 is 44 mm wide and 11,5 mm high.
Klok 08 is 39 mm wide and 10 mm high.
What is the weight of watch heads KLOK-01 and 08?
The KLOK-01 watch weighs 62gr, KLOK-08 weighs 45gr.
How water-resistant is KLOK-01 and Klok 08?
klokers® watches are Water Resistant. 
This means that they are suitable for day-to-day use and can stand up to accidental splashing. However, they should not be worn in the shower or for swimming, sub-aqua diving or water sports activities. Any damage caused in these circumstances is not covered by the guarantee.
What is KLOK-01’s visual tolerance?
For any watch, the mechanical play of the cogs causes a visual shift between the hands and the indexes or the hour indexes with the minute indexes, etc. Depending on the diagram of the dials, this is particularly visible at certain times and can go up to +/- 2 minutes. This play (or offset) is essential for proper functioning of the movement.
What is KLOK-01 and 08’s time precision?
According to Ronda’s technical details: --10s./+20s. per month.
What is the life span of the KLOK-01 and KLOK 08 battery?
The battery lasts for approximately 16 months, and we see some only alive for 12 months.
STRAPS - TECHNICAL QUESTIONS
What are klokers straps made of?
Our straps are made of real leather. Alcantara or Nylon for our textile Nato straps.
Some of our straps are made of polyurethane, also called PU: it’s a leather substitute, made of leather agglomerated with synthetic polyemers and imitating real leather.
What size are your straps?
All our straps are 230 mm long, except the double wrap strap available in 2 sizes: 320 mm (small) et 420 mm (medium).

The widths vary according to the models: 18mm, 20mm or 22mm.

Please see the size guide before you place an order.
How should I take care of my leather strap?
Use a gentle leather treatment to keep your strap in good condition. This will help to prevent drying and cracking. It’s preferable to remove your watch before you go to bed. Don’t expose your leather strap to water.

Note: We do our most to ensure the accuracy of the colours of the products shown on the KLOKERS website. However, computer screens vary and we cannot guarantee that your screen will display the actual colours.
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