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SHIPPING POLICY

Klokers products are shipped worlwide, except some countries: Cuba, Iran, North Korea, Sudan, Syria, Iraq.

DELIVERY TIMES AND COSTS

Shipping charges are calculated according to the country of destination. They are clearly indicated during the ordering process and added to the initial price of the product(s).
Klokers offers free standard shipping worldwide from 100€ of purchase.

Shipping to France

Delivery times: 48h to 72h, for order confirmed before 12PM, during the week.
Carrier: DPD
 
You have 2 options:
  • Home delivery scheduling, with Predict from DPD. Once your parcel is shipped, DPD will send you a SMS (on the phone number you gave when creating your klokers account) with time slots: choose the day and time that suit you best.
  • Delivery to pick-up points : DPD delivers your parcel in its relais Pickup network made of 5000 local stores. You will be notified by email or SMS that your parcel is available: you have 9 days to get it back. {DELIVERY MODE NOT AVAILABLE FOR THE MOMENT, DUE TO COVID-19}
Shipping charges : 7€, offered from 100€ of purchase.
 

Shipping to Europe (except Switzerland)

You have 2 options
  • Standard delivery: from 3 to 6 days (carrier DPD). Shipping charges: 10€, offered from 100€ of purchase.
  • Express delivery: from 48h to 71h (carrier DHL/Fedex). Shipping charges: 15€.

Shipping to Switzerland and International 

Delivery times: 48h to 72h, for order confirmed before 12PM, during the week.
Carrier: DHL/FEDEX
Shipping charges: 25€, offered from 100€ of purchase.


Regardless of the carrier, our packages are delivered against signature.

Those delivery times are provided for information purposes only and run from the date of dispatch, and certain delays may be due to customs clearance procedures at the place of destination.

Please note that every delivery time may vary due to external factors that are beyond klokers and its carrier’s will. These factors may include, but are not limited to, extreme weather conditions, technical failures, customs delays, etc.

For products purchase on pre-order, the specific delivery time wil be indicated in the product page.
 

TAXES AND CUSTOMS DUTIES

If your delivery address is in France or Europe (not including Switzerland), the price displayed in the basket on the site includes all costs.

If your delivery address is in Switzerland or outside Europe, then you will pay your order amount excluding tax, departure from France (Incoterm Delivery at Place), i.e., the VAT will be deducted from the total amount. You will then have to pay the duties and taxes in effect in your country upon receipt of your package.  
 
Before you place an order, we recommend that you contact your local customs service to find out the landed cost. Click on this link for an estimate of these costs. The product code for a watch is 910211. 
klokers does not collect any VAT, import duties and/or taxes on orders delivered outside the EU. These taxes will be collected by your local government.
For more information regarding additional fees levied by your local government, we suggest that you contact your local DHL/FEDEX office or local customs office.

TRACKING ORDER

You will receive an email from the carrier informing you of the handling of your parcel, with a tracking number to track the delivery.

You may receive other email or SMS from the carrier, to give you additional information about the delivery (for scheduling home delivery for instance).
 
 
 
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